Careers at Phi Kappa Phi

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Chapters

Current Openings

CHAPTER COMMUNICATION COORDINATOR

The Honor Society of Phi Kappa Phi seeks a self-motivated and detail-oriented Chapter Communication Coordinator. This non-exempt position is responsible for organizing communication that promotes the health of the Society’s 300+ chapters through strategic volunteer outreach. The ideal candidate will be responsible for determining and recognizing volunteer needs and executing appropriate strategies in response.

The Chapter Development Department works collaboratively with 1500+ collegiate faculty volunteers who serve as chapter officers at 300+ colleges across the United States. This position serves as the primary informational resource for the Society’s volunteer chapter officers. 

Reporting to the Senior Chapter Development Officer, the Coordinator will be responsive to all chapter inquiries and requests sent to the national office. The Coordinator will develop, maintain, and promote effective digital community relationships between chapter officers and the national office to result in increased chapter management and chapter health. Additional duties will include regular outreach with chapter officers; administrative and event support; and deliberate communication strategies that will engage officers across many digital channels.

HOW TO APPLY:  Qualified applicants should submit a cover letter, resume, reference list, and at least three writing samples to Traci Payne, Senior Chapter Development Officer at tpayne@phikappaphi.org. The cover letter should clearly outline how your education and prior experience prepared you for this position. The reference list should include contact information for three professional references. Writing samples should be examples of previous work and can include graphic design items, social media content, written publications and correspondence, blog posts, and email exchanges. Only complete applications meeting the submission requirements established above will be considered.

Key Responsibilities and Tasks

  • Provide comprehensive volunteer support to 1,500+ chapter officers
  • Develop and implement an annual communication outreach and engagement plan designed to promote the services provided to volunteers
  • Facilitate volunteer awareness and motivate involvement in targeted online communities
  • Extrapolate, organize, and utilize relevant chapter data from a variety of sources
  • Provide logistical event and general administrative support

Minimum Qualifications

  • Bachelor’s degree from an accredited institution in Communications, Marketing, Public Relations, Public Administration, or related field
  • 3+ years professional experience post-baccalaureate
  • Excellent written communication skills with emphasis on proofreading and grammar
  • Strong competency in operating and moderating online social communities
  • Strong organizational and time management skills

Desired Qualifications

  • Proven ability to coordinate, organize, initiate, and complete tasks in a timely manner
  • Proven ability to synthesize, articulate, and convey information to a variety of audiences
  • Ability to take initiative, advance projects, and organize a complex workload with great attention to detail within time frame established
  • Previous experience with database management systems; preferably iMIS
  • Knowledge and understanding of university environments

Scope of Work

Volunteer Management

  • Serve as primary informational resource for all chapter officers
  • Create and sustain meaningful, trusted relationships with chapter officers
  • Maintain email, voicemail, and chat communications with volunteers in a timely manner
  • Maintain detailed notes on chapter communication including action items and chapter activities
  • Onboard chapter officers to available online platforms and confirm utilization of resources
  • Update and provide login credentials to chapter officers
  • Communicate with officers about web access and provide hands-on training
  • Research chapter officer lists to verify contacts and ensure correct chapter assignment
  • Respond promptly to volunteer inquiries about available programs and technology resources
  • Develop annual outreach plan to include clear and concise strategies
  • Assist with annual chapter award program scoring and recognition
  • Coordinate annual officer recognition
  • Gather and share volunteer feedback to improve effectiveness of services offered

Communication

  • Develop and publish creative media content and presence daily across appropriate web and social media platforms that is specific to chapters
  • Drive volunteer awareness and build an engaged network through frequent posting and monitoring in relevant social communities and targeted communication pieces
  • Keep track of social media trends and deliver monthly reports with statistics and results
  • Write and distribute monthly e-newsletter for chapter officers through relevant web-based platform
  • Provide weekly chapter-related web content updates to Digital Content Editor
  • Design, develop, and distribute appropriate chapter materials
  • Utilize effective and concise copywriting and communication
  • Promote and coordinate chapter training events and opportunities
  • Capture, create, and distribute chapter officer features and anecdotes as appropriate

Meeting Support

  • Serve as the liaison between senior staff and event attendees for all meeting details
  • Support senior staff through coordination of meetings and training opportunities
  • Create, extend, and maintain training workshop invitations including event guest lists and details
  • Create and maintain online event registration forms
  • Process event registrations, reimbursements, and receipts
  • Manage travel, accommodations, and other correspondence details for event attendees
  • Prepare, maintain, and provide event data (e.g., attendee lists, reports, trends)
  • Prepare event collateral (e.g., signage, postcards, nametags, and labels)

 

Administrative Support

  • Transfer all relevant chapter data into database as it is received
  • Maintain essential records and files related to 300+ chapters
  • Update chapter records including member profiles as necessary
  • Track and manage chapter initiatives through database as requested
  • Support senior staff by performing database queries to create mailing lists and reports
  • Work closely with IT staff to track and resolve chapter technology resource issues
  • Manage large scale mailing projects

Knowledge and Skills

  • Advanced Microsoft competency (i.e., Word, Excel, PowerPoint, Outlook)
  • Demonstrated competency with Adobe Creative Cloud Suite (i.e., InDesign, Photoshop, Illustrator)
  • Confidence using web-based programs (e.g., content management, online communities, event management software)
  • Ability to learn and grasp concepts quickly on new technology platforms
  • Ability to communicate skillfully and effectively with a diverse volunteer group
  • Ability to compose, prepare, and edit written reports and correspondence
  • Ability to extract data from conversation, documents, and databases
  • Ability to deliver required reports in a timely fashion
  • Ability to develop effective and measureable outreach campaigns
  • Ability to plan, schedule, and execute multiple projects simultaneously
  • Ability to embrace change, problem solve, and remain professional in all situations
  • Ability to work independently under general instruction

The Honor Society of Phi Kappa Phi offers competitive salaries and a comprehensive benefits package.

 

 

 

The Honor Society of Phi Kappa Phi